MKTECHSUPPORT

Our Services

MKTECHSUPPORT provides a full suite of technology and finance solutions to simplify your digital and business needs.

MK PANEL

All-in-one hosting, domain management, and add-on control. Launch websites effortlessly with managed infrastructure and full support.

Finance Solutions

We provide digital finance tools and solutions to manage payments, loans, and business financial operations securely and efficiently.

MK-AI

Intelligent AI solutions for support, automation, and productivity. Get instant answers, insights, and automations powered by MK-AI.

Terms and Conditions

By using our services, you agree to the following Terms and Conditions. Please read them carefully.

1. Introduction

These Terms and Conditions govern the use of MKTECHSUPPORT’s services, including website access, product purchases, and service provision. By accessing or using our services, you accept these terms in full.

2. Services Provided

MKTECHSUPPORT offers technology support services including repairs, maintenance, product troubleshooting, and sales of tech products and accessories. We aim to provide high-quality service and genuine products to our clients.

3. Client Responsibilities

Clients are responsible for providing accurate information regarding their products and services. All repair requests must include sufficient details to ensure effective service. When purchasing products, clients agree to the product descriptions, pricing, and availability as presented.

4. Payment and Refunds

Payments for services and products must be made in full prior to delivery unless otherwise specified. Refunds and returns are subject to product condition and company policies, and handled on a case-by-case basis.

5. Data Protection and Privacy

We take your privacy seriously and protect your data with strong security measures. By using our services, you consent to the collection, storage, and processing of your personal data as described in our Privacy Policy. Your data is handled confidentially and never sold to third parties.

6. Marketing and Communication Consent

By accepting these Terms and Conditions, you consent to receive marketing communications, newsletters, promotions, and updates from MKTECHSUPPORT via email, SMS, or other communication channels. You can opt out at any time by following the unsubscribe instructions provided in our communications.

7. Limitation of Liability

MKTECHSUPPORT will not be held liable for any direct, indirect, or consequential damages arising from the use of our services or products.

8. Termination of Services

We reserve the right to terminate or suspend any service at our discretion, especially if clients breach these terms and conditions.

9. Governing Law

These Terms and Conditions will be governed by and construed in accordance with the laws of South Africa. Any disputes will be resolved under the jurisdiction of South African courts.

10. Changes to Terms

MKTECHSUPPORT reserves the right to amend or update these Terms and Conditions at any time. Any changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions regarding our Terms and Conditions, please contact us at:

Email: info@mktechsupport.co.za
Phone: +27 65 026 9485
Address: MKTECHSUPPORT, 05 Victoria St, Stellenbosch, 7600, RSA

Privacy Policy

At MKTECHSUPPORT, we are committed to protecting your privacy and ensuring a safe online experience. This Privacy Policy outlines how we collect, use, and protect your personal data when you interact with our website and services.

1. Information We Collect

Personal Identification Information: Name, email address, phone number, billing and shipping address.
Device Information: IP address, browser type, device type, operating system, and usage data.
Payment Information: Credit card details and billing information, if applicable.
Service and Purchase History: Information related to the services provided by MKTECHSUPPORT, including repair requests, inquiries, purchases, and support interactions.

2. How We Use Your Information

Provide and improve our products and services.
Process orders, payments, and deliveries.
Communicate with you regarding your service requests, orders, and updates.
Send promotional material, newsletters, offers, and marketing communications (you can opt-out at any time).
Comply with legal and regulatory requirements.

3. Data Protection

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Your information is stored securely and only accessible to authorized personnel.

4. Sharing Your Information

We do not share your personal information with third parties, except when:

We have your consent.
We are required to do so by law or legal process (e.g., court orders).
We use third-party service providers to perform tasks on our behalf, such as payment processors and delivery services, who are obligated to protect your information.

5. Cookies and Tracking Technologies

Our website uses cookies to enhance your experience, analyze site traffic, and personalize content. You can control cookies through your browser settings, but disabling cookies may affect the functionality of our site.

6. Your Rights

Access, correct, or delete your personal information.
Object to or restrict the processing of your data.
Withdraw your consent at any time (without affecting the legality of processing before withdrawal).
Request a copy of your personal data.

7. Links to External Sites

Our website may contain links to external sites. We are not responsible for the privacy practices or content of these websites. We encourage you to read the privacy policies of any third-party websites.

8. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy. Any changes will be posted on this page with an updated effective date. Please review this policy periodically to stay informed.

9. Contact Us

Email: info@mktechsupport.co.za
Phone: +27 65 026 9485
Address: MKTECHSUPPORT, 05 Victoria St, Stellenbosch, 7600, RSA

Company Policy

1. Mission & Values

We are committed to delivering quality, affordable tech solutions with integrity, reliability, and innovation.

2. Workplace Conduct

All staff must act professionally, respectfully, and ethically. Harassment and misconduct will not be tolerated.

3. Data Privacy

Client data must be protected and treated with confidentiality, in line with applicable data laws.

4. Safety Protocol

Repairs and site visits must follow health and safety standards, both in-office and remotely.

5. Service Quality

All repairs must meet MKTECHSUPPORT standards with proper diagnostics and communication.

6. Remote Work

Flexible work is allowed provided responsibilities are fulfilled.

7. Appearance

Staff must be clean and presentable when dealing with clients.

8. Confidentiality

Employees must sign and uphold a confidentiality agreement.

9. Upskilling

Staff are encouraged to continue learning and improving technical skills.

10. Client Care

We strive for fast, honest, and effective client solutions with a personal approach.

11. Product Sales

We sell genuine technology products and accessories with clear pricing and warranty information. All product sales are subject to availability and our return policy.

12. Consent to Marketing

By using our services or purchasing products, you consent to receive newsletters, promotions, and marketing communications from MKTECHSUPPORT. You may unsubscribe at any time.