MKTECHSUPPORT – Company Profile

Registered Name: MKTECHSUPPORT (PTY) LTD

Registration Number: K2025/071833/07

Head Office: 05 Victoria Street, Stellenbosch, Western Cape, 7600

Contact: +27 65 026 9485 | Email: info@mktechsupport.co.za

Platform: MK PANEL – Hosting, Domains & Digital Services Platform

Tagline: “Your Trusted Tech Partner.”

1. Company Overview

MKTECHSUPPORT is a South African technology solutions company providing a full spectrum of IT services — from computer repairs and network setups to business automation, software development, AI-driven customer support, and cloud-based digital infrastructure services through its proprietary platform MK PANEL. Based in Stellenbosch, Western Cape, the company is strategically positioned at the heart of South Africa’s technology and innovation hub.

Since inception, MKTECHSUPPORT has built a reputation for reliability, affordability, and innovation. Serving individuals and SMEs, we deliver tailored technology support that enhances efficiency, minimizes downtime, and drives digital transformation.

2. Vision

To become South Africa’s most trusted and accessible technology partner by offering end-to-end solutions that empower communities, businesses, and individuals through innovation, AI-driven support, cloud platforms, and reliable tech services.

3. Mission

To bridge the gap between technology and people. We provide seamless support, cutting-edge solutions, and transparent service to every client. MKTECHSUPPORT operates on principles of honesty, efficiency, and affordability — ensuring world-class service for all.

4. Core Services

Repair Solutions: Repairs and maintenance of laptops, desktops, smartphones, tablets, TVs, consoles, and printers. Specialize in upgrades, liquid damage recovery, and data restoration.
Cyber & IT Solutions: Networking, firewall setup, malware removal, data protection, and cybersecurity training for homes and SMEs.
Development Solutions: Custom software, CRM platforms, retail management systems, automation tools, AI assistants, and system integrations to optimize client workflows.
Business Solutions: Managed IT services, cloud setup, procurement, digital transformation, and maintenance contracts for SMEs and startups.
Digital Infrastructure Solutions (MK PANEL): Web hosting, domain registration, SSL certificates, email hosting, cloud services, client portals, billing systems, and fully managed digital platforms via MK PANEL.
Graphic Design & Branding Solutions: Full-service creative design including:
- 🎨 Brand identity development
- 🖼 Logo design & brand systems
- 📄 Business cards, posters, flyers, banners
- 📱 Social media content & digital ads
- 📦 Product packaging & labels
- 🌐 Website & UI/UX design
- 🏢 Corporate branding & marketing assets

5. MK-AI – Our Intelligent Assistant

MKTECHSUPPORT has designed its proprietary AI assistant, MK-AI, to revolutionize customer support and operational efficiency. MK-AI integrates seamlessly with our systems — CRM, SAPS, POS, Finance Dashboard, MK PANEL, and client portals — providing instant responses to customer queries, assisting with bookings, quotations, service tracking, and guiding internal staff with up-to-date information.

💬 24/7 AI-powered customer support
📅 Intelligent appointment booking and reminders
🛠 Automated troubleshooting guidance for common faults
📊 AI-assisted insights for staff decision-making
🔒 Fully secure and compliant with company policies

MK-AI ensures that MKTECHSUPPORT can scale efficiently while maintaining the highest level of personalized support.

6. MK PANEL – Digital Platform

MK PANEL is MKTECHSUPPORT’s proprietary digital infrastructure platform, designed to simplify online presence management for individuals, startups, and businesses.

MK PANEL provides a centralized control system for:

🌐 Domain registration & management
☁️ Web & cloud hosting services
🔐 SSL certificates & security services
📧 Business email hosting
🧾 Client billing & account management
📊 Service dashboards and automation
⚙️ Fully managed infrastructure solutions

Platform Link: https://mkpanel.mktechsupport.co.za

7. Our Competitive Edge

All-in-One Tech Partner: Combined repair, software, IT, AI, and cloud platforms.
Digital Ecosystem: Fully integrated systems (CRM, SAPS, POS, Finance, MK PANEL, MK-AI).
Transparent Pricing: Clear cost structures and online quotations.
Local Presence: Based in Stellenbosch with plans to expand across the Western Cape.
Customer Retention: Long-term client relationships through consistent quality and reliability.
Scalable Model: Ready for retail, SaaS, platform licensing, and franchise expansion.
Reliable Repairs: All repairs come with a 3-month workmanship warranty.

8. Growth & Expansion Strategy

Retail Expansion: Branches in Cape Town and Paarl by Q4 2026.
Business IT Contracts: Subscription-based IT support for SMEs.
E-commerce Integration: Launch “MKTECHSUPPORT” online retail platform.
Automation & AI: CRM & support bots for operational efficiency, powered by MK-AI.
Investor Partnerships: Funding for stock, staff, and marketing to support growth.

9. Partnerships & Suppliers

Syntech – Computer hardware, peripherals, networking equipment.
Partserve – Specialized electronic products.

Currently operating via Cash-On-Delivery (COD) with plans to transition to credit accounts as sales volumes grow.

10. Leadership

Founder, Technical Director & Chief Systems Architect: Mckayllo Jade Opperman
A visionary entrepreneur and hands-on innovator behind MKTECHSUPPORT and designer of MK-AI.
Specializes in IT systems, cybersecurity, software development, AI systems, computer repairs, and graphic design.
Responsible for designing and implementing the company’s integrated digital ecosystem, including proprietary CRM, SAPS, POS, Finance Dashboard, and MK-AI.

Business Development & Marketing Director: Siphelele Mazibuko
Leads growth, partnerships, and public presence, working closely with the Founder to position MKTECHSUPPORT as a leader in IT innovation and AI-assisted support.

11. Founder’s Innovation & Technology Contributions

Under Mckayllo’s leadership, MKTECHSUPPORT has developed a proprietary suite of web-based systems built with PHP, SQL, HTML, CSS, JavaScript, cloud infrastructure, and AI technologies, forming a fully integrated and scalable tech ecosystem.

CRM System: Login
SAPS Admin Panel: Login
Finance & Analytics Dashboard: Login
POS System: Login
MK PANEL: Access Platform — Hosting, domains, infrastructure, automation
MK-AI: Proprietary AI assistant
Website & Online Portal: Visit

12. Conclusion

MKTECHSUPPORT stands at the intersection of technology, innovation, AI, cloud platforms, and entrepreneurship. Proprietary software, AI-powered support, MK PANEL digital infrastructure, strong supplier networks, and a clear growth roadmap position the company for scalable national expansion.

The founder’s combination of technical expertise and strategic leadership, along with the development of MK-AI and MK PANEL, transforms MKTECHSUPPORT from a repair service into a complete technology ecosystem.